Questions 1-3

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Complaint to the airport

Questions 4-6

Choose the correct letter, A, B or C.

4 What aspect of the flight does the man complain about?

A punctuality

B legroom

C temperature

5 What does the man think about the food served during the flight?

A It is not enough to eat.

B It is expensive.

C It has a bad taste.

6 What does the man think of the service of the staff?

A satisfied

B long wait

C bad attitude

Questions 7-10

Complete the sentences below.

Write NO MORE THAN TWO WORDS for each answer.

The man felt satisfied with 7………….. because it was quick.

During the flight, 8………….. facilities helped him distract from other poor quality of the service. As a gift, a 20% discount on the 9………….. fees will be offered.The flight company also offers the man a 10………….. worth £20.

Questions 11-16

What is customers’ attitude towards the following services?

Write the correct letter, A, B or C, next to questions 11-16.

A They are very interested.

B They might be less interested.

C They are not interested.

11 a free gift

12 a driver for an extra fee

13 a package service

14 updated car models

15 a discount

16 a new branch company

Questions 17-20

Choose the correct letter, A, B or C.

17 What is the problem of the public transport?

A Traffic jams

B Pedestrian safety

C Low efficiency

18 According to the speaker, what is true about the transportation?

A Buses are easy to find.

B Taxis are punctual.

C Airplanes are unaffordable.

19 According to the speaker, what is true about the bus?

A Passengers occasionally spend more than half an hour waiting for it.

B It is sometimes overcrowded.

C It is often dirty.

20 What is the existing situation about the price of bus tickets?

A It is fluctuating severely.

B It is declining.

C It needs to be increased.

Questions 21-25

Choose the correct letter, A, B or C.

21 What was the most difficult problem when the company was founded?

A No clear objectives

B No formal structures

C No perfect premises

22 What is the staff unsatisfied with?

A The type of work

B The work assignment

C The feeling of appreciation

23 What was the problem of the manager?

A He had a lot of tasks to do.

B He employed too many people and let them go then.

C He always made decisions by himself.

24 What does the staff think of the new manager of the company?

A They are delighted to see that the meeting time is shorter.

B They feel annoyed toward him.

C They are amazed that he has done it well.

25 What achievement has the organisation made already?

A Children were involved in painting the entrance area.

B There was no particular achievement.

C It built a local primary school.

Questions 26-30

Complete the summary below.

Write NO MORE THAN THREE WORDS for each answer.

Major Problems of a Company

Since the company opened, there have been many problems with employment, but there is no 26………….. He needs to find a venue for financial training. It is very hard to run an organisation and the 27………….. is of great importance to staying organised. To enhance the organisation skills, there is a section on 28………….. in the library where some valuable books can be found. In addition, the library contains some useful resources, such as a collection of documentaries on personal organisation, the literature on 29………….., and the articles on the 30…………..

Questions 31-40

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

CLIMATE AND ARCHITECTURE

• Cases and examples are from practice conducted in 31………….. as well as rural areas.

Acid rain

• The chemicals have devastating effects on the architecture.

• The government try to reduce the negative effects.

• Funds have been received from a 32…………..

• 33………….. experience lower levels of acid in damaging pollutants.

• In recent years, Alter Project focuses on the buildings made of 34…………..

Pollution

• One of the main sources of pollution is from the construction industry.

• 35………….. is used to reduce pollution in Sky Tower.

• Construction is affected by the increased 36………….. in winter.

• Humidity affects the 37………….. buildings whose grain can be condensed by moisture from the air.

Building & Technology

• Ground conditions can be a problem when the density of the 38………….. is wrong.

• Architects can now monitor the 39………….. of buildings.

• The government should make 40………….. for the architects.

Questions 1-10

Complete the notes below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

HOUSE RENTAL

Questions 11-15

Choose the correct letter, A, B or C.

11 What’s the new improvement about the zoo this time?

A The zoo has built a new dog-walking area.

B The zoo has brought a new batch of animals

C The zoo has expanded its exhibition area.

12 What is the change for the new regulation enacted in June?

A The zoo is not open during the weekdays.

B Visitors are allowed to feed the animals at night

C Visitors are allowed to see the animals until the late night.

13 While visiting the kangaroo, which behaviour is forbidden?

A Photo-taking

B Shouting

C Feeding

14 Why is the pye-dog zone temporarily closed?

A Because the fence is broken.

B Because the pye-dogs are in hibernation

C Because the pye-dog zone is under construction.

15 Where can the visitors buy the discounted ticket?

A Gift shop

B Photo shop

C Reception desk

Questions 16-20

Label the map below.

Write the correct letter, A-H, next to questions 16-20.

16 Bird hide

17 Pye-dog zone

18 Rest area

19 Kangaroo visiting site

20 Photo shop

Questions 21-24

Choose the correct letter, A, B or C.

21 The course has improved the environment since

A it was regulated by law.

B more students were involved.

C more species were brought from other places.

22 What is the biggest reason why the organisation improved greatly?

A It was funded by a private investor

B It sold out its shares.

C It got the governmental fund in the first year.

23 What is suggested from the reports?

A Resources still need management.

B Teachers and the students have benefitted from the field trips.

C The environment has been terribly damaged.

24 Who did obtain the special experience from the field trip carried out by the organisation?

A students

B teachers

C researchers

Questions 25-26

Choose TWO letters, A-E.

What TWO problems does the report focus on?

A air pollution

B soil erosion

C overgrazing

D forest exploitation

E water pollution

Questions 27-28

Choose TWO letters, A-E.

Which TWO benefits of this activity to the students are mentioned by the professor?

A They become more punctual.

B They feel more confident.

C They get practical experience.

D They learn how to collect data.

E They know the importance of environment protection.

Questions 29-30

Choose TWO letters, A-E.

What TWO things will the woman do in the rest of the time when no activities are going on?

A read more reference books

B study in library

C interview some teachers

D participate in one of fun hobbies

E join in some tutorials

Questions 31-40

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

ROBERTS COMPANY

Founding

• The most important principal of the company is to improve the 31…………… development of camera technology.

Aim

• It was founded by Dwayne Roberts in 1957 and mainly explore 32……………

Potential applications

• recording high-definition video

• discovering 33……………

• searching plants in the rainforest to experiment 34……………

• distributing more across the road network to control 35……………

At present

• 36…………… are the best sellers in the company.

• They are designed to look like 37……………

• The company is working on a tiny 38…………… to change the way people see photography.

Other applications

• Surgeries could be faster and more 39……………

Internship opportunity

• To get it, the students can participate in the 40…………… organised by the company every year.

Questions 1-4

Answer the following questions using NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

How many people are Cindy and Bob planning the picnic for?

1 …………….

On which date will the picnic be held?

2 …………….

What is the total budget for food and drink per person?

£ 3 …………….

Which food does Bob specifically say is unsuitable?

4 …………….

Questions 5-8

Complete the following notes about the three catering companies Bob and Cindy discuss.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER.

Paris Kitchen

lack of variety of food

poor quality 5…………….

Company Caterers

expensive

6……………. discount for groups of 30 or more

Celebrations

new company

only 7……………. for picnics

8……………. dishes

offers free samples

Questions 9-10

Answer the questions using ONE WORD OR A TELEPHONE NUMBER.

9 When will Bob and Cindy go to Celebrations?

10 What is Celebrations’ telephone number?

Questions 11-12

Complete the notes on the Citizens Advice Bureau using NO MORE THAN TWO WORDS for each gap.

11……………. a solicitor

suggest where you can find free legal advice

inform you whether you can get 12……………. to cover legal costs.

Questions 13-14

Complete the notes on the police using NO MORE THAN THREE WORDS for each gap.

don’t be aggressive

do not try to bribe police officers

ask plain-clothes police officers for 13…………….

give your true name and address if asked

do not sign anything without a solicitor’s 14…………….

you can make one telephone call

Questions 15-16

Complete the following notes on illegal actions using NO MORE THAN THREE WORDS for each gap.

The following three things are illegal:

the possession of 15…………….

possess or 16……………. drugs

disorderly conduct

Questions 17-20

Decide which FOUR of the following statements are true, according to the speaker.

Write the appropriate letters in any order on your answer sheet.

A It is socially acceptable to drink a lot of alcohol.

B People often arrange to meet in bars.

C Drinking non-alcoholic drinks in bars is socially acceptable.

D You can drink a little and still drive a car.

E You can drink in public.

F Doctors can give patients otherwise illegal drugs.

G You must be over 18 to buy alcohol.

H Many people use illegal drugs.

Questions 21-25

Complete the following sentences using NO MORE THAN TWO WORDS for each gap

Melissa’s first tip is not to 21……………. late

Simona says that a presenter should not 22…………….

David explains that the second “P” in PGP means 23…………….

David says PGP will 24……………. and promote retention.

Carlos offers a general piece of advice for public speaking, which is know your 25…………….

Questions 26-30

Identify which speaker is being referred to in each statement.

Write the corresponding letter A, B, C or D on your answer sheet.

A Carlos

B David

C Melissa

D Simona

26 He/She thinks an overhead projector is usually needed.

27 He/She mentions that jokes can be useful in context.

28 He/She mentions that the question and answer part is very important.

29 He/She says that finishing early might be a good idea.

30 He/She says that you should drink enough.

Questions 31-33

Answer the following questions using NO MORE THAN ONE WORD OR A DATE for each answer.

31 Which metal were the Celts using at the beginning of the first millennium B.C.?

32 When did excavation at Hallstatt begin?

33 When were Celtic remains near La Tene uncovered?

Questions 34-37

Answer the following questions about Hallstatt culture using NO MORE THAN THREE WORDS OR AN NUMBER for each answer.

34 How many periods of Hallstatt culture were there?

35 Which two items were traded over long distances at the beginning of the Hallstatt period?

36 Where were settlements built during the Hallstatt C period?

37 What led to a stratified society?

Questions 38-40

Complete the following sentences about La Téne culture using NO MORE THAN THREE WORDS for each gap.

Celtic 38……………. took place during the La Téne period.

After 400 B.C., the La Téne culture 39…………….

Weapons and everyday items can be found in La Tene 40……………. Across Europe.

Questions 1-6

Complete the table below.

Write NO MORE THAN TWO WORDS for each answer

Questions 7-10

Complete the flow chart below.

Write NO MORE THAN THREE WORDS for each answer.

RECRUITMENT PROCESS

STEP ONE

Complete a 7…………….

STEP TWO

Do a 8……………. about personal skills

STEP THREE

Participate a training course involving 9…………….

STEP FOUR

Get a 10……………. about the work

Questions 11-14

Complete the notes below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

REGISTRATION OF FOREIGN NATIONALS AT THE HEALTH CENTER STANDARD PROCEDURES

Register as a 11…………….

Fill in a medical history form with details of previous illness, 12……………. surgeries and 13…………….

Complete a 14……………. with personal information such as name, address and telephone number.

Questions 15-20

Circle the correct letter, A, B or C.

15 The nurse can help you with

A minor operation

B all sorts of remedy.

C a small injury

16 You don’t have to pay for the chiropodist if

A you have registered at the health center.

B you are in your late’ sixties.

C you have foot trauma.

17 In case of emergency

A you can ask for a home visit.

B you must go to the hospital directly.

C you should have an open surgery.

18 On Friday afternoons

A you don’t need to wait for a long time.

B you don’t need to make an appointment.

C you ought not to come at a specified time.

19 If you require a repeat prescription

A you have to see the doctor again.

B you need a special form.

C you can get one from the chemist.

20 In which case you needn’t pay for the prescription

A if you are a student.

B if you are unemployed or very poor.

C if you are pregnant.

Questions 21-23

Complete the sentences below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

People domesticate bees for honey and 21…………….

Commercial crops such as almond, cherry, 22……………., water melon, cucumber, depend on pollination.

Animal pollination contributes 23……………. dollars a year to world agriculture.

Questions 24-25

Choose TWO letters, A-D.

According to the professor, what factors have affected pollinator populations?

A Parasites.

B Air pollution.

C Hunting.

D Farm chemicals.

Questions 26-29

What are the features of each pollinator?

Choose the correct letter, A-F.

26 Monarch butterfly

27 Indian subcontinent butterflies

28 Spectacular tropical butterflies

29 Long-nosed bat.

A It pollinates four out of live food crops in North America.

B It has been mistaken for a similar animal.

C It feeds on the nectar of lavender.

D It has been affected by environmental alteration.

E It has been smuggling traded.

F It returns to the specific site every year.

Question 30

Choose the correct letter, A, B or C.

30 What can be done to protect pollinators?

A Beekeeping needs to focus on honey production.

B People should use more organic approach of cultivation.

C Scientists should exploit more wild plants.

Questions 31-35

Complete the summary below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

THE LONDON EYE

The London Eye, or 31……………. Wheel is an extremely large passenger carrying Ferris wheel situated on the banks of the 32……………. in Central London in the United Kingdom. It attracts 33……………. people annually. Back in 2000, 34……………. was the main sponsor. Today, the London Eye is operated by the London Eye Company Limited, a Merlin Entertainments Group Company. Standing at a height of 35……………. Is the largest Ferris wheel in Europe, and has become the most popular paid tourist attraction in the United Kingdom, visited by over three million people in one year.

Questions 36-40

Label the diagram below.

Write NO MORE THAN TWO WORDS for each answer.

36 …………….

37 …………….

38 …………….

39 …………….

40 …………….

Questions 1-6

Complete the form below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

PATIENT RECORD

Time of appointment: 10:00 am

Given names: Simon 1…………….

Family name: Lee

Date of birth: 2……………. 1989

Address: 3……………. Adams Terrace, Wellington

Phone number: 0211558809

Name of insurance company: 4…………….

Date of last eye test: 5…………….

Patient’s observations: Problems seeing 6…………….

Questions 7-10

Answer the questions below.

Write NO MORE THAN THREE WORDS for each answer.

7 When must Simon wear his glasses?

8 What type of glasses are the least expensive?

9 What is good about the glasses Simon chooses?

10 How does Simon decide to pay?

Questions 11-12

Choose the correct letter, A, B or C.

11 Who is buried in the tomb of the Taj Mahal?

A the emperor Shahjahan

B the wife of Shahjahan

C the emperor and his wife

12 Where did the white marble come from?

A India

B China

C Persia

Questions 13-16

Label the plan below.

Write NO MORE THAN THREE WORDS for each answer.

13 …………….

14 …………….

15 …………….

16 …………….

Question 17

Choose the correct letter, A, B or C.

17 What is the purpose of the Rest House?

A a place for the poor to stay

B a meeting place for pilgrims

C an architectural feature

Questions 18-20

Complete the flow chart below.

Write NO MORE THAN TWO WORDS for each answer.

How running water is provided

Water taken from the 18……………. by bullocks.

↓

Water channelled into the 19…………….

↓

Water piped to the 20…………….

Questions 21-24

Choose the correct letter, A, B or C.

21 What background information does Daisy give about rice?

A Wild rice is grown throughout Asia

B Some types of rice need less water than others.

C All rice varieties have a lovely aroma

22 Erik says that a priority for rice farmers is to be able to

A grow rice without fertilizers.

B predict the weather patterns.

C manage water resources.

23 Where is the International Rice Research Institute?

A The Philippines

B China

C Japan

24 Scientists in Bangladesh want to find a

A more effective type of fertilizer.

B strain of rice resistant to flooding.

C way to reduce the effects of global warming.

Questions 25-30

Which country do the following statements apply to?

Choose the correct letter, A, B or C.

A Japan

B China

C Thailand

25 They grow the most rice in the world.

26 They export the most rice in the world.

27 They aim to increase the nutritional value of rice.

28 Less rice is eaten than in the past.

29 An annual rice festival takes place.

30 A new type of rice is now popular locally.

Questions 31-33

Complete the sentences below.

Write NO MORE THAN ONE WORD for each answer,

RADIO WRITING

You may have to ignore some of the ordinary 31……………. of writing.

Written words do not indicate things like emphasis, the 32……………. Of reading or where to pause.

A script needs to sound like a 33…………….

Questions 34-40

Complete the notes below.

Write NO MORE THAN THREE WORDS for each answer.

Know who you are talking to

Imagine a typical listener:

e.g. imagine telling your 34……………. about a film.

Create an informal tone:

e.g. use words like 35…………….

Work out what you are going to say

Remember:

listeners cannot ask questions

you cannot 36……………. ideas

Make your script logical:

37……………. the information.

Use concrete images e.g. compare the size of a field to a 38…………….

Use the 39……………. to get attention.

Check the script by 40…………….

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