You will hear the manager of a hotel talking to new recruits on a work experience scheme. Look at the tasks then listen and answer questions 1 to 5.
Hello and welcome to Grange foot hotels. I hope you're going to enjoy taking part in our work experience program this summer. I'm here to give you information and tell you about the key members of staff who you are likely to be dealing with. Naturally, you will each have a line manager depending on the part of the hotel you're working in and the nature of work you'll be doing, but it's also important to know who's who and who's responsible for what areas.
Now one person you've already had dealings with is Damien Rose, he's in charge of recruitment and staff issues whether you're working in the kitchen or front of house, he's the person to go to if you have any queries about your salary or terms and conditions of service. Damien's offices behind reception on the ground floor and he shares it with Clara Ford.
Now Clara's the person to go to for other financial issues, like anything to do with payments from guests or to suppliers. Clara doesn't deal with the details of guest bookings in terms of room allocation and special requests, but she does deal with quotes for events and for invoicing.
If you're in the kitchen and the dining room, you'll need to liaise closely with Petra Snell. Now Petra doesn't do the cooking nor is she the head waiter but rather she co-ordinates all of the activities concerned with providing food and drink to our guests and she'll be taking direct responsibility for those of you on work placements in those areas.
Similarly, Oliver Ansell has responsibility for large bookings such as when the hotel is the venue for weddings and conferences, he makes sure that we all pulled together to make those run smoothly. I'm sure you'll all be involved with some of those events in the next few months.
And finally that brings us to Luca Petronelli, Luca's in charge of front of house, so if you're working there welcoming guests when they arrive giving information about meal times the payment of extras, etc. You'll certainly be working with him. So that just leaves me to...